Users seem to use the [Post your answer] as a reply often

[brocaar]

Context

I observe that users are often using the [Post your answer] as a reply to an answer, not understanding that this option is to answer a question. E.g. the following happens:

• User creates new question
• The question is answered, sometimes requesting for some more feedback if it does not solve the issue.
• The user has feedback, but instead of using the [Add comment] option, he / she uses the [Post your answer] thinking it is to reply to the previous answer.

I think the reason is because the Your Answer form is immediately displayed, where the [Add comment] option requires an additional click to show the form. Thus users are missing that they are using the wrong form.

Examples:

• https://support.chirpstack.io/questions/10010000000000877/device-no-longer-receives-multicast-payloads
• https://support.chirpstack.io/questions/10010000000000872/chirpstack-does-not-receive-gateway-data

Describe the solution you'd like

Maybe an additional check should be added when the user of the question is the same as the user trying to press the [Post your answer]. Something like Only use this field to answer your own question. To reply to an answer please use the [Add comment] button.

Alternatively, maybe it should be made a bit "harded" to self-answer a question. E.g. when the user of the question and the user trying to answer is the same, do not show the Your Answer form but add a Button to expand it + making the user aware that it should only be used to answer the question, not to reply.

[fenbox]

@brocaar The issue is indeed common. This is a great suggestion.