9.6.0

What's Changed

9.6.0

iOS

🚀 Enhancements

• Removed Sentry crash reporting from the SDK.

🐛 Bug Fixes

• Fixed an issue where the close button on survey modals may not dismiss the survey.
• Fixed an issue where images in outbound content with transparency could render with a gray background.
• Fixed an issue where list blocks could lose their text content.
• Fixed an issue that could cause incorrect tap behavior on images within carousels.
• Fixed an issue where images in carousels and posts may display with incorrect styling.
• Fixed an issue that could cause overlapping content in carousels containing image and text blocks.
• Fixed an issue where the article reactions UI could obscure article content.
• Fixed an issue where deleted or unavailable articles may not display the appropriate error message.
• Fixed an issue where the "Start a conversation" button in the sad reaction prompt may not respect Messenger configuration settings.
• Fixed an issue that could prevent article reactions from submitting correctly.
• Fixed an issue where anchor links within articles may not scroll to the referenced section.
• Fixed an issue where article content may not respect device safe areas.
• Fixed an issue where articles linked from messenger apps in conversations may not open correctly in the article viewer.
• Fixed an issue where tapping the "disappointed" reaction may not start a new conversation.
• Fixed an issue that could prevent interactions with buttons and links in posts from working correctly.
• Fixed an issue where YouTube videos in posts may not play.
• Fixed an issue where tapping images in posts may not display the image preview.
• Fixed an issue where posts may not dismiss after tapping deep links.
• Fixed an issue where post content could get cut off when reactions are displayed.
• Fixed an issue where large posts could allow content to scroll behind the reactions area.
• Fixed a crash that could occur when dismissing a survey with a confirmation dialog on iPad.
• Fixed a crash that could occur when tapping "Try Again" on a failed attachment upload in ticket forms on iPad.
• Fixed a crash that could occur when deleting an attachment from the ticket form preview on iPad.
• Fixed an issue where the Messenger UI could become misaligned when rotating the device while the Messenger is open on iPad.
• Fixed an issue where retrying a failed attachment upload could create a duplicate attachment instead of retrying the original.
• Fixed an issue where conversation content could be visible through the composer background on iOS versions below 26.
• Fixed an issue where the "Start a conversation" button may appear without its background on iOS versions below 26.
• Fixed an issue where YouTube videos embedded in content may not play correctly.
• Fixed an issue where CSAT "tell us more" feedback could appear to fail, requiring multiple retries.
• Fixed an issue where the GIF search bar and close button may not work correctly on iOS versions below 26.

Android

🐛 Bug Fixes

• Fixed discrepancy between sent and completed metrics for single-screen carousel
• Fixed carousels orientation restriction causing Google Play Store compliance warning for Android 16

👉 Note

• The next major version of the Android SDK will require minSdk 23 (Android 6.0) due to AndroidX Compose library requirements.

Full Changelog: 9.5.0...9.6.0

9.5.0

What's Changed

v9.5.0

IOS

🐛 Bug Fixes

• Fixed an issue where localizations could fail to load.
• Fixed an issue the composer text occasionally wasn't cleared after sending a message.

Android

🚀 Enhancements

• Added titles to the Messages screen to help users differentiate between their conversations.

🐛 Bug Fixes

• Fixed an issue where in-app notification text was not visible when displaying the latest message in a conversation.
• Fixed setBottomPadding API not working correctly, which caused improper positioning of the launcher and in-app notifications.
• Fixed a privacy issue where teammate surnames were being displayed in in-app notifications.

👉 Dependency updates

• Compose Navigation: Updated to 2.9.6
• AndroidX ExifInterface: Updated to 1.4.2
• Ably: Updated to 1.5.0
• Kotlin: Updated to 2.0.20
• Compose BOM: Updated to 2025.11.01

👉 Note

• The next version of the Android SDK will require minSdk 23 (Android 6.0) due to AndroidX Compose library requirements.

Full Changelog: 9.4.0...9.5.0

9.4.0

What's Changed

• Bump the npm_and_yarn group across 2 directories with 1 update by @dependabot[bot] in #346
• chore: update Intercom SDK dependencies (iOS: 19.3.4 → 19.4.0) by @github-actions[bot] in #347

Full Changelog: 9.3.4...9.4.0

9.3.4

What's Changed

• chore: update Intercom SDK dependencies (iOS: 19.3.2 → 19.3.4)
  • Fixed a crash related to ICMMetric that happened to due a race condition.

Full Changelog: 9.3.3...9.3.4

9.3.3

What's Changed
📦 Dependency Updates
Android SDK: Updated from 17.3.0 to 17.3.1
🐛 Fixed ClassNotFoundException crash related to Ably integration
👉 Compose BOM: Updated to 2025.10.01
iOS SDK: Remains at 19.3.2 (latest)

9.3.2

What's Changed

• chore: update Intercom SDK dependencies (iOS: 19.3.1 → 19.3.2)

🐛 iOS Bug Fixes

• Fixed an issue where tapping the close button on an article in a conversation would not dismiss the article.
• Fixed an issue where tapping on a link in an article would not open the link.
• Fixed an issue where carousels were not dismissing correctly.
• Fixed an issue where reactions to articles were not being handled correctly.

Full Changelog: 9.3.1...9.3.2

9.3.1

What's Changed

• chore: update Intercom SDK dependencies (iOS: 19.3.0 → 19.3.1)
• [iOS] Fixed a crash that could happen when opening articles from a conversation.

Full Changelog: 9.3.0...9.3.1

9.3.0

What's Changed

New Features

• Added support for transcribing messages using your voice.
  • [iOS Only] To use this feature please update your Info.plist with the configuration as seen here. Using Expo? Update your app.json with the following config.

Android	iOS

iOS

• SDK updated from 19.2.1 to 19.3.0
• Added support for transcribing messages using your voice. To use this feature please update your Info.plist with the configuration as seen here. Using Expo? Update your app.json with the following config.
• Fixed an issue where composer buttons and help center articles could render incorrectly on Liquid Glass.
• Adjusted how translations are bundled resolving an edge case where they could fail to load correctly.

Android

• SDK updated from 17.2.0 to 17.3.0.
• SDK now uses Ably as a source for web-socket events,
• Fixed LazyColumn duplicate key crash in AI answer sources bottom sheet.
• Fixed R8 compilation error caused by missing Lombok classes from Ably library dependency.
• Fragment Kotlin Extensions: Updated to 1.8.9.
• Compose Navigation: Updated to 2.9.5.

Full Changelog: 9.2.0...9.3.0

9.2.0

What's Changed

• Added new method setAuthTokens for Data Connectors Authentication.
• Added support to initialize Intercom SDK manually via Intercom.initialize
• chore: update Intercom SDK dependencies (Android: 17.1.1 → 17.2.0)

  🚀 Enhancements

  Added Voice Notes to the conversation composer. Users can now record voice messages that are automatically transcribed to text and can be sent in conversations.

  🐛 Bug Fixes

  • Fixed an issue where in-app notifications were not showing up in certain cases
  • Fixed an issue where in-app notifications display underneath system navigation buttons
  • Fixed NullPointerException crash caused by unsuccessful authorization response

  👉 Dependency updates

  • Compose BOM: Updated to 1.9.2 (via BOM 2025.09.01)
  • Gson: Updated to 2.13.2
  • Lifecycle Components: Updated to 2.9.4

Full Changelog: 9.1.2...9.2.0

9.1.2

What's Changed

iOS

• Fixed device token registration for JWT-based identity verification. Previously, when identity verification was enabled with JWT tokens, device token registration would fail with error 4003. The SDK now properly supports both HMAC and JWT tokens for device token registration.

Full Changelog: 9.1.1...9.1.2